| ABS
3-Year Limited Warranty |
| All ABS
products are covered with a 3-Year Limited
Warranty unless otherwise specified on special
items. This coverage starts from the day
the products are shipped from our
warehouse. Any modification of the hardware
configuration without prior approval from ABS
will invalidate this warranty. The CPU,
Hard Disk Drive and Monitor will be covered under
ABS Warrnaty for one year. |
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| 30-Day
Money Back Guarantee |
| If you
are not completely satisfied with your purchase,
please return your system within thirty (30)
days. You will receive a full refund of the
hardware price. The shipping charge will
not be credited. All items must be returned
in perfect condition and with original packages
in order to qualify the refund, otherwise a 15%
restocking fee may apply. After thirty (30)
days, all sales are final. See “Return
Merchandise Authorization” section below for
more details. |
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| ABS
Life-Time Tech Support & Labor Warranties |
| All ABS
products are also covered with Life-Time Tech
Support & Life-Time Labor Warranties. |
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| 7-Day
Dead-On-Arrival Policy |
| Any
product found to be Dead-On-Arrival (DOA) within
seven (7) working days of delivery will be
eligible for an exchange with a new product or
credit. For an exchange or a full credit,
ABS Technical Support Department must be advised
of the DOA condition within 5 days of the
conditions discovery. ABS Technical Support
Dept. will provide guidance on returning the
defecting unit. See “Return
Merchandise Authorization” section below for
more details. |
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| Return
Merchandise Authorization |
| Please
obtain an Return Merchandise Authorization (RMA)
Number for any product that needs to be returned
to ABS. All RMA Numbers are only valid for
10 working days from the date of issue. Any
product returned without a valid RMA Number on
the outside of the package will be
rejected. It is necessary that you return
the products promptly. Any returned
merchandise that is not defective will be
returned COD for the freight amount. |
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| RMA
Shipping Instructions |
- Use the original manufacturer’s
packaging materials.
- All returns must be completed with all
manuals, cables, warranty cards and
static bags, just as you received
them. If any product is not
returned in its entirety, a fee will be
charged for the missing items.
- All returns must have a RMA number
clearly referenced on shipping labels
- A copy of the invoice must be included.
- Customers are responsible for freight
when returning the products.
- RMA Number - To obtain a RMA
number, please call our Technical
Support Dept. at with the
following information ready: 1) The
Invoice Number of the purchase. 2)
The date of the
Invoice.
3) Problem description.
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