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Read over the Service
Agreement terms and conditions to find out if this covers your
product.
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ABS’s On-Site Warranty is
administrated to Alorica
Inc, located in 14726 Ramona Ave. 3rd Floor, Chino
CA 91710, Tel: , Fax: ). They provide both telephonic
technical support and on-site services to our system purchasers.
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ABS On-Site Warranty only
covers the hardware components inside the system tower (i.e.: main board, hard
disk drive, ROMs ….). Components connected to the system tower
(speakers, keyboard, mouse, scanner….) and software related problems are not
covered under this warranty. If our on-site technician finds the problem(s)
is caused by software or any component not inside the system tower, and there is
no need to replace any hardware, the customer will responsible for a $165/hr
on-site service charge.
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On-Site service visits’
are limited to 3 times per year. If for any reason the customer needs
extra on-site service, a charged of $165/hr
must be pre-paid by credit card. ABS also provides depot service for
customers to mail the computer back to our location for repair.
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For telephone technical support, please
call our toll free number and have the following information
ready for your agent.
1. Invoice Number and Customer
Number (on the upper right corner of your invoice paper)
2. On-Site Service Warranty Number (can
be found on the invoice or back side of your system tower)
3. Date of Purchase
4. System Serial Number (can be found
on the back side of your system tower)
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The telephone technical
support agent will make every attempt to resolve or diagnose the product problem
over the telephone. If it is determined that the problem is hardware
related, the technical support agent will setup a request for service according
to the
terms and conditions of the Service Agreement.
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Should service be required
to fix hardware related problems, ABS will make arrangements to have the
replacement part(s) shipped to the computer’s location.
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The customer will be
responsible to contact Technical Support at the number listed above to confirm
the part(s) arrival from ABS. Technical Support will have an Authorized
Technical Field Engineer dispatched. You will generally be contacted
within 24-hour of confirmation of the part(s) arrival to schedule an appointment
for service.
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After the computer has been
repaired, the defective part(s) or unused part(s) must be shipped back to ABS
within 7-DAY using the pre-paid shipping label provided in the box with the
replacement part(s).
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Your feedback is very
important to us; you may E-mail your comments to tech
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